Frequently asked questions

Hvordan oprettes en pre-order?
Du klikker på Pre-order i top-menuen på copenhagenkpop.com og opretter en ordre/ forudbestilling. Du vil derefter modtage en email, når du kan afhente din ordre i butikken, eller modtage en email, når din ordre er på vej.


Jeg har oprettet en pre-order, hvornår vil jeg modtage den?
Estimeret dato for hvornår albummet vil være på lager, er angivet på produktsiden. Din pre-order vil blive pakket til forsendelse, eller gjort klar til pick-up 1-4 dage efter pre-order album er modtaget på lager.

Ordre pakkes i den rækkefølge ordre er modtaget i.

Reservationen for betaling af pre-order er blevet returneret i banken. Hvad med min ordre?
Bemærk venligst, at for forudbestillinger over 30 dage til levering, kan penge registreres i banken som returneret. Dette påvirker ikke din ordre, som sendes og betales, som for en almindelig ordre, når varen er på lager.

Hvorfor kan jeg ikke bestille et pre-order album?
Da det kan være svært at vide, hvor populært et album bliver, indkøbes der kun en vis mængde album til lageret, og de kan være udsolgt. (Vi får dog hurtigt nye på lager.)

Hvad er et POB?
POB er en forkortelse for pre-order benefit, som er en"ekstra", der kan komme med et nyt album. Enten i albummet eller ved siden af ​​det. Det kan være et fotokort, en plakat eller et postkort. De albums, hvor der følger et POB med, er angivet i top-menuen under POB Event. Bemærk venligst, at POB ikke kan garanteres at følge med et album. POB leveres sammen med et nyudgivet album,så længe lager haves. Dette gælder både ved køb i butik og online.

Jeg forudbestilte et album, men der fulgte ikke et pre-order benefit (POB) med?
Forudbestilling/ pre-prder betyder ikke automatisk, at der følger et benefit med det bestilte album. Forudbestilling er kun for at sikre et eksemplar af det pågældende album, der kan komme i et begrænset oplag. På den måde sikres et album før udgivelsesdagen.

Hvorfor er der ikke et klistermærke eller en plakat i mit album?
Typisk er det kun plakater og klistermærker, der er inkluderet, når albummet er en ny udgivelse (first print). Da album er forseglet, ved vi ikke, hvornår producenten stopper med at inkludere POB'en i albummet. Bemærk venligst, at POB ikke kan garanteres at følge med et album. Hvis vi har noget POB tilbage, giver vi det med som et ekstra "benefit". Både online og i butikken.

Et album et netop udgivet, hvorfor har I ikke sendt min ordre/ -givet besked om pick-up endnu?
I de fleste tilfælde er nye albums på lager/ i butikken 3-7 dage efter udgivelsesdatoen. Ved særlige events kan du dog købe det i butikken på udgivelsesdagen. Hold øje med events på #copenhagenkpop

Jeg har afgivet en ordre, men har ikke modtaget en ordrebekræftelse?
Desværre oplever vi, at ordrebekræftelse pr. email nogle gange ender i Spamfilter. Du kan tilføje Copenhagen Kpop til mailinglisten for at undgå dette.

Jeg vil ændre min ordre (antal, version, tilføje album, adresse.) Hvordan gør jeg det?
Du sender en mail til contact@copenhagenkpop.com med dit ordrenummer og oplyser os, hvad du ønsker ændret. Du vil så modtage en e-mail, når det er gjort.

Jeg vil gerne annullere min ordre. Hvordan gør jeg det?
Du sender hvilket ordrenummer du skal annullere til contact@copenhagenkpop.com. Du vil så modtage en bekræftelse pr. email.

Min ordre er blevet annulleret, men jeg har ikke modtaget penge retur?
Når en ordre oprettes, reserveres beløb for ordre i din bank. Beløbet hæves først, når din ordre er afsendt. Hvis ordren annulleres inden afsendelse, er der derfor ingen penge at returnere. Beløb frigives 0-1 dag efter annullering af ordre. Hvis der er spørgsmål til reservation af beløb, bedes du henvende dig til din bank.

Hæves penge for ordre i min bank med det samme?
Nej, penge for ordre trækkes først, når ordre afsendes fra Copenhagen Kpop. Indtil da er beløbet reserveret i din bank. Bemærk, at ved forudbestillinger over 30 dage til levering, kan penge registreres i banken som returneret. Dette påvirker ikke din ordre, som afsendes og betales, som for en almindelig ordre, hvor varen er på lager. Er du i tvivl spørger du bare.

Jeg har købt varer i butikken via Mobilepay, men kan ikke se pengene tilbage?
Via Mobilepay kan der gå op til en uge, før pengene returneres. Hvis du har spørgsmål, er du velkommen til at kontakte Copenhagen Kpop.

Kan jeg betale med euro hos Copenhagen Kpop?
Desværre ikke. I Danmark er valutaen danske kroner (DKK), men du kan betale online med kreditkort, MobilePay, Apple- eller Google Pay og med tilsvarende i butikken inklusiv diverse udenlandske kreditkort.

If I would like to pick up my order, should I just pay online, choose pick-up , and will I then receive an email when you have the album in stock?
Yes, you will receive an order confirmation (check spam mail) and an email when the album is ready for pick-up.

If I choose pick-up in the store on Studiestræde, will I be able to choose which version of the album I would like?
When you order online for pick-up or shipping, you can select the album version.

I see that my ordered album has arrived in your store/in stock, but why hasn't it been sent yet?
As all orders are sent to customers in the order in which they are ordered, it may take a few days for us to pack your order. Please note that Copenhagen Kpop strive to send all orders within 4 working days of ordering if the item is on stock.

It says on the order confirmation that I must pick up my order within 7 days. I'm on holiday, what do I do?
You send an email about later pick-up, enjoy your holiday and collect when you are back home.

Is it okay for someone else to pick up my order?
Yes, as long as the person can show your order confirmation/email about the order being ready for pick-up.

When will I receive my items?
When ordering online, your order will be packed within 4 business days. In case of extra busyness, for example at events, a few extra days may pass. Copenhagen Kpop makes every effort to ship your order as quickly as possible. Dao typically delivers within two working days in Denmark and within a maximum of 7 10 days in the rest of Europe.

Which countries do you ship to?
Denmark, Norway, the Faroe Islands, Greenland, Iceland, Finland, Iceland, Sweden, Germany, Sweden, Netherlands, Poland, Czech Republic, Belgium, Luxembourg, Austria, France, Slovenia, Hungary, Romania, Slovakia, Bulgaria, Croatia, Lithuania, Latvia, Estonia, Spain, Greece, Ireland, Portugal, Italy.

What if the package gets lost?
Should the accident happen that your package gets lost during transport, you must contact shipping provider, PostNord click here . Tracking of package, dao click here You can also contact Copenhagen Kpop with any questions.

Can you ship the items that are in stock and forward my pre-order album?
No, all ordered albums are shipped together until all items are in stock. If partial delivery is desired, please create individual orders.

Can I get free shipping when I buy over DKK 700 in two orders?
No, to get free shipping (for Denmark) the total amount of DKK 700 must be in one order.

Can I get free shipping when I buy for DKK 699,95?
Due to automatic ordering system this is not possible.

I regret the purchase. How should the item be returned?
As long as the album/item is unopened and the packaging is not broken, you have 14 days full right of return. Send us an email that you regret your purchase or parts of it and state the order number.

You are responsible for ensuring that the goods are packed properly. Return packages are not accepted per cash on delivery or without distribution.

For returning albums, the seal/plastic cover must not be broken.
For the return of clothing and merchandise, the product must not have been used.
Returns must be made in original packaging.
You must ensure that you get documentation that the item has been sent back - for example a receipt from the delivery address/place of delivery. You are responsible for the item until it is returned to Copenhagen Kpop.

Return address:
DAO: Citykiosken, Larsbjørnsstræde 24, 1454 Copenhagen K
PostNord: Drugstore, Mikel Bryggers Gade 10, 1460 Copenhagen

The customer holds the cost of return.

Link to Terms of services policy.

There are errors in my album, what do I do?
It is of course a shame if that happens. You send an email to contact@copenhagenkpop.com with your description, or come by the store. Reference is also made to the applicable trading conditions:

• Unfortunately, due to production related processes at suppliers, we do not have the opportunity to check the contents of sealed goods, as otherwise we would have to open the original packaging, which would lose the value of the product.
  
• If something is missing from the sealed packaging, such as a photo card/poster/booklet or there are "minor printing errors" on the product/paper page that fall under the trifle limit, no compensation will be given in this regard.

When complaint about missing parts or other errors in the album, film (unedited/uncut) of the unboxing , from unopened packaging until the error is detected, must be presented upon personal request.

• Films (unedited/uncut) can be sent together with complaints to contact@copenhagenkpop.com.
  A refund of the item's purchase price or a 1:1 exchange is provided.

How do I know when you guys have a new album?
On the product page (copenhagenkpop.com) you can see the date of release as well as the expected date for when items are on stock.

Item is sold out. When will you get it again?
You may be informed, when you write your email address/mobile number on the productpage for the sold out product. Choose version and write your contact informations. You will then be notified when it is back on stock.

Is it possible to reserve an item?
Unfortunately it is not. You can order the item online for collection in the store or shipping, in order to reserve the item that way.

How well will my items be packed?
We believe that goods are packed securely and use bubble wrap for all online orders.

What about the climate?
We cannot avoid the fact that Kpop albums are imported from South Korea. Copenhagen Kpop donates DKK 1 per bought albums for Ecotree and recycles any possible materials such as plastic and paper bags to the extent possible.

We passed the store, but it was closed?
Our opening hours are all weekdays + Saturday from 11 am to 6 pm, closed on Sunday. However, at certain times it has been necessary to remain closed. We are sorry for the inconvenience. To be safe, you can always stay informed about opening times on Instagram, Google Maps and/or Facebook.

Does all albums bought at Copenhagen Kpop count on Hanteo or Circle charts?
Yes, they do that through our suppliers.

Are prices on the website the same as in your store?
Yes, they are.

Can I do an internship with you?
We would rather like to support letting young people developing new skills at the labor market, but as we do not have "enough hands" to give the young people the attention they deserve, we unfortunately cannot offer school or work placements.