In most cases, new albums are in stock/in store 3-7 days after the release date. For special events, however, you can buy it in the store on the day of release. Keep an eye out for events at #copenhagenkpop

Unfortunately, we find that order confirmation per email sometimes ends up in Spamfilter. You can add Copenhagen Kpop to the mailing list to avoid this.

You send an email to contact@copenhagenkpop.com with your order number and tell us what you want changed. You will then receive an email when it is done.

You send which order number you want to cancel to contact@copenhagenkpop.com. You will then receive a confirmation per email.

When an order is created, the amount for the order is reserved in your bank. The amount is only withdrawn when your order has been dispatched. If the order is canceled before dispatch, there is therefore no money to return. Amount is released 0-1 day after cancellation of order. If there are any questions regarding the reservation of amounts, please contact your bank.

No, money for the order is only withdrawn when the order is dispatched from Copenhagen Kpop. Until then, the amount is reserved in your bank. Please note that for pre-orders over 30 days to delivery, money can be registered in the bank as returned. This does not affect your order, which is shipped and paid for as for a regular order where the item is in stock. If you are in doubt, just ask.

Via Mobilepay, it can take up to a week before the money is returned. If you have any questions, please feel free to contact us.

Unfortunately not. In Denmark, the currency is Danish kroner (DKK), but you can pay online with credit cards, MobilePay, Apple or Google Pay and with the equivalent in the store, including various foreign credit cards.

Yes. You will receive an order confirmation per email (check spam mail) and an email when the album is ready for collection. See expected date on the product page, for pre-orders.

As all orders are shipped to customers in the order in which they are ordered, it may take a few days for us to package your order. Please note that Copenhagen Kpop endeavors to ship all orders within 1-4 business days of ordering when the item is in stock.

You send an email about later pick-up, enjoy your holiday and pick up your order when you are back home.

Yes, as long as the person can show your order confirmation/email that the order is ready for pick-up.

When ordering online, your order will be packed within 1-4 working days. In case of extra busyness, e.g. during events or major new releases, a few extra days may pass. Copenhagen Kpop makes every effort to ship your order as quickly as possible. Delivery time thereafter depends on DAO and PostNord. See schedule for delivery.

We currently ship to Denmark, Norway, Sweden, Faroe Islands, Finland, Greenland, Iceland, Svalbard & Jan Mayen, Switzerland, Ukraine, Germany, Sweden, Netherlands, Poland, Czech Republic, Belgium, Luxembourg, Austria, France, Slovenia, Hungary, Romania, Slovakia, Bulgaria , Croatia, Lithuania, Latvia, Estonia, Spain, Greece, Ireland, Portugal, Italy and Malta.

Should the accident happen that your package gets lost during transport, you must contact the freight provider, PostNord click here.Tracking of package, dao click here. You can also contact us with any questions.

Ordered albums are shipped together until all items are in stock. If partial delivery is desired, please create individual orders.

To obtain free shipping (Denmark), the total amount must be DKK 700 (one order.)

Unfortunately, due to the automatic ordering system, this is not possible.

Right now, the system is such that online gift cards are for online use and gift cards purchased in store are for use in store.

However, you can buy a gift card online, go to the store, select your items and order them online with your gift card code for pick-up. Then you will receive your item(s) immediately.

We are happy to help with both.

Link to online gift cards

As long as the album/item is unopened and the packaging is not damaged, you have a 30-day right of return (exchange.) 14 days of full rights of return (money return.)

Send us an email stating that you regret your purchase or parts thereof and provide the order number. You are responsible for ensuring that the items are packaged properly.

Return packages are not accepted by cash on delivery, to parcel shops/without distribution.

When returning albums, the seal/plastic/label must not be broken. Albums, lightsticks and other sealed items must remain unopened when returned. When returning clothing and merchandise, the product must not show signs of having been used.

Returns must be made in the original packaging.

Photocards, posters and magazines are not accepted for return.You are responsible for the item until it is returned to Copenhagen Kpop.

Send back with PostNord or GLS to the company:

Copenhagen Kpop
Fiolstræde 22B,
1171 Copenhagen K

Items that are to be returned must be unopened and unused. Returns must be in the original packaging.

Magazines, posters, photocards and stickers are not accepted for return.Please note that you cannot refuse to receive items or by failing to pick up*, without also giving notice that you regret it. The right of withdrawal applies if you inform us of your regret within 14 days of receipt.

*If you fail to pick up or are not at home when you receive the item, for example on holiday, and the package is sent back, an administration fee (40 DKK) will be charged. The amount will be deducted from the refund. If you wish the order to be sent again, the full amount and postage will be paid.Link to Terms of services policy.

Please send an email to contact@copenhagenkpop.com with a description of the problem or come by the store.

Please refer to the applicable terms and conditions for further information.

Due to production-related processes, it is not possible to check the contents of sealed goods, as the product loses its value if opened. If something is missing from the sealed CD packaging, such as a photo card/poster/booklet or there are minor printing errors or folds on the product/paper side, no replacement or compensation will be provided.

Returns in case of complaint
If the complaint is justified, we will cover all reasonable shipping costs in connection with the return.

We will send a return label.
If the complaint is not justified, the customer will cover any return costs themselves, and we may charge a reasonable examination fee (always informed before processing).
Solution to a complaint

In the event of an approved complaint, we offer one of the following solutions:- Repair
- Exchange for a new item
- Refund if repair or exchange is not possible
We will choose the solution that is most appropriate and reasonable according to the law.

Note: In the event of a complaint about missing parts or other defects in the album, a film (unedited/uncut) of the unpacking, from the unopened packaging until the defect is discovered, must be shown upon personal request.The film (unedited/uncut) must be sent together with points of attention to contact@copenhagenkpop.com.

On the product page copenhagenkpop.com, you can see the release date as well as the expected date when items are in stock. Under New arrivals you can always see the newest items in stock.

You can be informed when you enter your email address/mobile number on the product page of the out-of-stock product. Select version and enter your contact information. You will then be notified when it is back in stock.

You can order the item online for collection in the store or shipping, in order to reserve the item that way.

We know how important it is that albums and kpop merch arrive safely and therefore pack all online orders securely.

We can't avoid Kpop albums being imported from South Korea. Copenhagen Kpop donates DKK 1 per bought albums for Ecotree and recycles as much as possible all possible materials such as bubble wrap and paper bags.

After the store has moved to Fiolstræde, it is open 7 days a week. But just to be safe, you can always stay informed about opening times on Instagram, Google Maps and/or Facebook.

Yes, they do that through our suppliers.

Yes, they are.

We would like to support letting the young people develop new skills on the labor market, but as we do not have "enough hands" to give the young people the attention they deserve, we unfortunately cannot offer school or internships.